Chatbot Privacy Policy
Introduction
Technoid (“we”, “us”, “our”) is dedicated to safeguarding and respecting your privacy. This privacy notice outlines our commitment to protecting personal data in compliance with various data protection regulations.
We adhere to the principles of these regulations, and our data protection compliance program aligns with the GDPR, considered the global standard for data protection.
This privacy notice elucidates how we handle personal information on our Whatsapp Marketing Tool, like the data we collect during website visits, communications via email, phone, or social channels, and the use of our services.
Being an information-centric entity, we prioritize the quality, confidentiality, integrity, and availability of the data we hold. We employ various technical and organizational measures to ensure the security of personal data.
This notice is periodically updated in response to changes in laws, regulations, processing practices, and services offered. Review this notice periodically for updates.
What Information Do We Process?
Information Provided by Clients: Categories of personal data processed may include:
- Name
- Job Title
- Business address
- Business email address
- Business telephone number(s)
- Business financial information
- Business type
- Business size
- Location data
Information Provided via Website: Categories of personal data processed may include:
- Name
- Job Title
- Email address
- Telephone number
- Device and browser information
- Location data
- Details about website and platform usage
Additional Data for Integrated Third-party Marketplaces: If integrating third-party marketplaces (e.g., Shopify) into Technoid, additional categories of data may include:
- Inventory information
- Order information
- Customer information
For Technoid Payment Links Users: Categories of data may include:
- Payment information
- E-commerce platform details
For “Book a Demo” Form Submissions: Additional information may be collected, such as:
- Company size
- Business financial information
Use of Collected Information
- Internal Analysis and Improvement: The information collected is used internally for in-depth analysis. This analysis is crucial for continuous development and enhancement of our chatbot services, ensuring a seamless and progressive user experience.
- Application Partner Treatment: In certain instances, personal information may be shared with application partners. It’s important to note that the practices employed by these partners are subject to their distinct privacy policies, not the one detailed here.
Data Deletion Request
Users wanting their data deleted can initiate the process by sending an email to devsupport@technoid.ae. The email should include identifying information. We commit to processing such requests within 10 business days.
Information Sharing
- Application Partners: Personal information may be shared with application partners. The practices of these partners are governed by their individual privacy policies.
- Agents: Third-party agents assisting in service provision may receive shared information. However, their access is restricted to what is deemed necessary for providing assistance, and they are bound by confidentiality agreements.
- Business Transfers: In the event of a business transfer, user information, including personal data, may be part of the transferred assets.
- Protection and Safety: Release of personal information may occur in cases of legal necessity, enforcement of agreements, or safeguarding the rights, property, or safety of Technoid, our users, or others.
- With Your Consent: Except as outlined above, you will be notified and provided with the option to prevent the sharing of your information with third parties.
Conditions of Use
Usage of Technoid’s AI WhatsApp Chatbot implies acceptance of the terms outlined in this Privacy Policy and our overarching Terms of Use, including any stipulations regarding dispute resolution.
Third-Party Applications/Websites
Links within Technoid’s AI WhatsApp Chatbot leading to third-party applications or websites are beyond our control. This Privacy Policy does not encompass the privacy practices of these external entities.
Log Data
In the event of errors, we collect Log Data, including device information and detailed usage statistics.
Cookies
While Technoid’s AI WhatsApp Chatbot does not explicitly utilize cookies, certain third-party components integrated into the service may employ them. Users retain the choice to accept or refuse cookies.
Access to Personal Information
Users are entitled to access and, in specific situations, update their personal information stored by Technoid’s AI WhatsApp Chatbot.
Direct Marketing Communications
We may use personal data for direct marketing via various channels. Users can opt-out through provided mechanisms or by contacting us.
Your Rights
Users have rights under the GDPR, including access, rectification, data portability, erasure, restriction of processing, and objection. Opt-out of direct marketing anytime. Complaints can be directed to the Information Commissioner’s Office.
Data Retention
Personal data is retained for the duration necessary to provide services and meet legal obligations. After the retention period, data is securely deleted as per our Personal Data Retention Policy.
Your Customers’ Information
We collect and use personal information about clients’ customers as directed. Clients are responsible for ensuring customer understanding of data collection and processing practices.
Contact
For privacy-related concerns, contact us at xyz@gmail.com